Car controls distract drivers

Modern vehicle interfaces can divert attention from the road, according to a new advisory from Consumer Reports.

The organization released guidance on November 2, 2026, addressing the growing complexity of car controls. Maddie McCarty, a human factors engineer at the Consumer Reports Auto Test Center, evaluates how easily drivers can operate new vehicles. She noted that certain controls are more distracting than others. The team is particularly concerned with functions critical to safe driving, such as windshield wipers, headlights, high beams, and defrosters. These features should be quick and easy to use.

The organization suggests that drivers learn their specific car before hitting the road. While parked, individuals should review features like temperature settings, fan speed, and cruise control. Drivers should also complete any customizations they prefer. This preparation makes the controls more familiar during actual driving.

Smartphone use presents a separate hazard. Consumer Reports states that handling or manipulating a cell phone while driving is dangerous and often illegal. Despite this, more than one in five drivers reported engaging in smartphone-based distractions on most or all of their trips. The data indicates that looking away from the road for just two seconds can double the risk of a crash. If a driver must send a text, the report advises pulling over to a safe location and placing the car in park before using the phone.

Drivers who continue to struggle with infotainment systems have another option. The report suggests visiting a car dealership for assistance. Dealers may help customers figure out how the vehicle works, often at no cost.